When 311 doesn't cover it — find the right staff contact and get a response.
because change doesn’t wait for voting age.
Sometimes 311 fails, a request is delayed, or an issue isn’t covered. Don’t give up. Use the City of Toronto Staff Directory to find the best division and write to a specific person — one at a time. In my experience, this yields replies 100% of the time.
data-photoEmailed Transportation Services about a bike signal phase that caused conflict with turning cars. Included location, photos, and peak-hour times. Staff acknowledged and adjusted timing.
data-photoContacted Right-of-Way Management about private planters narrowing a sidewalk. Provided measurements and accessibility concerns. Encroachment removed following inspection.
data-photoWrote to Parks, Forestry & Recreation requesting repairs and an additional bench near seniors’ paths. Staff logged a work order and added to the capital list.
data-photoFlagged tripping hazards and cable routing on a pilot installation. Reached out to Transportation, Energy, and Accessibility offices. The site was modified to improve safety.